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Warranty
Information
All items come with original manufacturer’s U.S.
Market warranty.
Payment methods We accept VISA,
MasterCard, Discover, American Express.
Note: Please be sure to provide your exact billing address and telephone number, if different then shipping address. This must match the information that the card issuance bank has on file or the order cannot be shipped. If you wish to ship the product to a different address, just make a quick call to the customer service department of your credit card company to authorize the shipping address (add additional shipping address as an alternate address). Shipping We make every effort to ship all items on the
same day the order is placed. Any order placed on weekends or holidays will ship
on the next business day. Our primary carrier is UPS.
The following methods are available: UPS Ground (7-10 days) UPS Second Day Air UPS Next Day Back Orders In the event that your order can not be
fulfilled, SBH will notify you via e-mail with the order status and
available options.
Returns SBH will accept returned merchandise within
10 days of receipt. Merchandise must be in factory-fresh mint condition and
warranty cards must be blank. No returns will be accepted on opened blister
packaged items. All returns require a return authorization number and are
subject to a 10% restocking fee. Shipping and handling fees are non
refundable
Tax There is no tax on all orders shipped outside New
York state. Residents of New York State will be charged the applicable sales
tax.
Pricing Although we do put an enormous amount of effort
to provide the most accurate, up to date information, errors can occasionally
occur. We will do our best to rectify all problems.
Safe Shopping Guarantee We guarantee
that every online transaction you make will be 100% safe. This means you pay
nothing if unauthorized charges are made to your card as a result of shopping at
our online store. Under the Fair Credit Billing Act, your bank cannot hold you
liable for more than $50.00 of fraudulent charges. If your bank does hold you
liable for any of this $50.00, We will cover the entire liability for you, up to
the full $50.00. We will only cover this liability if the unauthorized use of
your credit card resulted through no fault of your own from purchases made while
using the secure server. In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance with its reporting rules
and procedures.
Should you have any
additional questions, feel free to contact us at (800) 451-5851 during business
hours:
Monday- Thursday : 9-7 EST
Friday : 9-3 EST
Sunday : 10 - 5 EST
Our customer
service representatives will be glad to be of assistance.
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